Revocation right for consumers

(A consumer is any natural person who enters into a transaction for purposes which can be mainly attributed to either their commercial or independent professional activity.)

Right of cancellation

You have the right to withdraw from this contract within fourteen days without the need to state any reason.
The withdrawal period is fourteen days from the date of the conclusion of the contract.

To exercise your right of withdrawal, you must notify us (Clemens Wawrzyniak, In 3 Valley, 57612 Helmeroth, Phone Number: + 49- (0) 2682-9645503, E-mail: E. support@freisteller24.eu) by means of a clear statement ( eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of Cancellation

If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment.

If you have requested that the services should commence during the cancellation period, you have to pay us a reasonable amount that corresponds to the proportion of the services already provided up to the point in time at which you informed us of the exercise of the right of cancellation with regard to this contract Compared to the total scope of the services provided for in the contract.

Exclusion and Contract Expiry

The right of withdrawal expires in the case of a contract for the provision of services, if the entrepreneur has provided the service completely and has only begun to carry out the service after the consumer has expressly given his consent, and at the same time has confirmed his knowledge that he has his right of withdrawal loses on complete fulfillment of contract by the entrepreneur. 

Refund Request Form Template

(If you wish to withdraw from the contract, please fill out and return this form)

- To Clemens Wawrzyniak, Im Tal 3, 57612 Helmeroth, e-mail address: E. support@freisteller24.eu:

- Hereby I / we (*) cancel the contract concluded by me / us (*) for the purchase of the following goods (*) /
the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
- Date

(*) Delete where not applicable.